Procedure to open Service Request

Requests in (RT) support System are separated by the priority levels. There are three priority levels:

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Level 3 :: Best Effort. The case will be given lowest priority.

Level 2 :: Medium priority. During working hours the case will be assigned to an engineer and
resolved within one business day.

Level 1 :: Top Priority. IMMEDIATE ATTENTION IS REQUIRED. Along with the email it is necessary
to dial one of our call center/IVR number as follows:

Cyprus +357 25 818 429
Hong Kong +852 24 383 217
The Netherlands +31 20 71 474 99
Russia +7 495 983 00 23
USA +1 203 423 00 30

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The initiator should understand the priority and the complexity level of the task/problem. When sending an email the subject
should start with the priority level of the case.

To help answer your query, please select from the options below:

Step 1:

Please send an e-mail to ncc@iptp.net, describing the problem in as much
detail as possible. You will get an automatic reply instantly, consisting of
the subject amended with a ticket number. Our engineer will contact you
as soon as possible.

Step 2:

If you insist that your case requires immediate attention, then please
dial one of our call center/IVR numbers, making sure that you have
the ticket number from "step 1".

Support is available 24x7.