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Responsibilities:
– Handling requests & complaints via Live Assistant, internal ticketing system and over the phone.
– Appointing customers to IPTP Networks’ resources in appropriate cases.
– Perform initial troubleshooting of the problems.
– Follow up on customer requests and/or technical support cases
– Escalating to next level of support or appropriate department.
– Ensure proper tracking and following up of all cases until their resolution.
– Other relevant ad hoc matters.
Requirements:
– Customer orientation.
– Problem solving abilities, attention to details.
– Ability to work independently / cooperate with the team.
– Ability to work under pressure / multitask.
– Permission to live and work in Vietnam.
– Fluent Vietnamese and English.
– Minimum 3 months of experience for Junior
Contact
You can send your resume to hr@iptp.vn e-mail. All candidates will be considered and the appropriate feedback will be provided. Successful applicants will be contacted shortly thereafter to arrange an interview.
Please share samples of your work (portfolio or links to published articles) along with your application.