Senior VoIP Engineer

IT Voice Engineer

As inform earlier via telephone, we would like to send you our Job Description for Senior VoIP Engineer:

Senior VoIP Engineer

This role is focused ensuring that the companys global voice and video systems are meeting all operations performance and reliability targets. The role is responsible for all operational activities related to our cloud or on premise voice and video systems, engaging with partners and applications owners for all voice or video demands, and assisting the architecture and engineering team with delivery of new technology as required.

The Senior VoIP Operations Engineer will work collaboratively across multiple IT functions, employees and vendors to ensure that IT operations for cloud and on premise global voice and video infrastructures are reliable and scalable. Planning and implementing programs to enable global voice and video infrastructures to operate effectively and scale reliably. The ideal candidate should be able to work efficiently supporting Cisco VOIP infrastructure.

Position responsibilities:

  • Monitor and provide operational support for Cisco Unified Communication systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
  • Provide operational support for Cisco Video Conferencing solutions and services integrated with Cisco Unified Communications environment
  • Responsible for troubleshooting and processing operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other sources
  • Participates in the current and future ITSM processes including but not limited to incident, problem, and change control processes
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
  • Categorize issues for escalation and assign to appropriate technical teams where required
  • Act as escalation point for our managed service provider to review and resolve technical issues
  • Provide technical leadership and maintain accountability till issues are resolved to the business satisfaction
  • Participates in an on call rotation to provide operational support off hours and as required
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Enable and drive continuous improvement through the IT Service Center and Managed Service partners
  • Collect and review performance reports from various systems to identify issues, trends or develop recommendations to improve operational performance
  • Perform capacity planning, trend analysis and resource utilization reporting to manage and improve application and infrastructure operations
  • Work with internal and external technical and service teams to create and/or update knowledge base articles and runbooks to provide improved operational support
  • Develop and oversee the adherence to maintenance and performance standards
  • Excellent verbal and written communication skills
  • Computer literacy
  • Problem solving abilities, attention to details
  • At least 3 years  experience with VOIP (5+ years will be considered as a big plus)
  • CCNA (CCVP voice certificate is desirable although is not a must)
  • To have good knowledge and experience with Call manager Express and be familiar with Cisco Call manager
  • Good understanding of SIP and ISDN, practical experience
  • Ability to work under pressure / multitask
  • Fluent Vietnamese and English
  • – Reasonable salary, payment on time
  • – Free Snack, drinks in the office
  • – Social insurance, health insurance based on Labour law, health check annually
  • – Multinational environment, opportunities to work in other offices around the world
  • – Good colleagues, friendly working environment,
  • – Having remuneration suitable with capacity, bonus monthly and quarterly bonus,
  • – Have English training course with teacher in the office


You can send your resume to our e-mail address page. All candidates will be considered and the appropriate feedback will be provided.

Successful applicants will be contacted shortly thereafter to arrange an interview.